Tell us about the last 30 years…
I’ve been with the business for 30 years this year. My first job with Cosmos was transacting bookings for travel agents based overseas. Booking requests were received by telex ! After that I had different roles within Product, Commercial, Aviation and the Contact Centre, eventually moving to Customer Experience Director in 2014, then Managing Director last year. I’ve loved every part of the journey!
What do you like about working for the business?
The people. Knowing that our customers can realise their travel dreams through us, and that they have the support of our first-class team are what makes it all worthwhile!
Favourite Cosmos tour?
It has to be our Southern Sounds and Elvis tour. The Tour Director was so knowledgeable and really brought the whole experience to life. Visiting Graceland and walking on Elvis’ private jet was a thrill!
Where's next?
Next on my list is a touring adventure in Canada, and I’d love to explore more of South America. Oh yes, and Japan… There’s no lack of inspiration in our product range!
